Atlus Crowns are the currency used to purchase various in-game items and other entertainment content. They can be purchased through the Atlus Online Marketplace at an exchange rate of 700 Crowns per $1.00.
Please note that Crown purchases are non-refundable, even if you have not spent them
 

There are a variety of options, depending on the game title.

You can purchase Crowns through the Atlus Online Marketplace. The link can be found on the tab on the Atlus Online home page.

To view your current Crown balance, log in to Neo Steam: The Shattered Continent and visit the Premium Item Shop. To open the Premium Item Shop, simply click on the uppermost icon on the sidebar on the right side of your game window. Your Crown total will be displayed at the bottom of the window. If you just purchased Crowns through the Atlus Online Marketplace, you may need to exit the game and log back in to the game in order for your Crown total to be updated. Your Crowns balance can also be viewed upon logging in to the Atlus Online website.
 

Note: Crowns will appear as “Gears” in-game.

If you purchase Crowns or Premium Packages through the Atlus Online Marketplace, they will be added to your account immediately, once Atlus Online has confirmed the payment with the payment provider. Please be aware that this may take 5 or 10 minutes. Also, you may need to refresh the Atlus Online Portal site or log out of the game for these changes to take effect.
If you feel that a purchase you made is not appearing on your account, please contact us by logging in to the Atlus Online Portal and filing a Customer Support Ticket. We will respond to your inquiry within 2 to 3 business days.
 

Purchases should reach your account once payment has been verified. The electronic verification process may take 5 or 10 minutes. Please ensure that you have waited that amount of time before checking for items or services. Additionally, you may need to log out of the game or refresh the Atlus Online Portal for purchases to appear. Also, please verify with your payment provider or credit card provider that you were charged for the transaction.

If these steps have been taken and the items are not accounted for, please contact us immediately by logging in to the Atlus Online Portal and filing a Customer Support Ticket. We will respond to your inquiry within 2 to 3 business days.

Please include:

1. Your name
2. E-mail
3. Account name
4. Transaction ID
5. Explanation of what has occurred
    

Promo Codes may or may not be limited to new registrations depending on the offer. Promo Codes may be redeemed by either clicking on “Promo Codes” under the “Account” section on the Atlus Online website or by clicking the “Redeem” button under the “Marketplace” tab on the home page.

Once you have logged into your account, please select the “SUPPORT” tab on the navigation bar located at the top of the screen. There you will see the Support Help Center where you can select the “Create a New Ticket” option. Once the information has been entered along with the category the ticket falls under, select "SUBMIT".

While all information regarding your issue, question, or concern is important, only certain information is necessary.
such as:

• Name of the character affected
• Time
• Date of occurance
• Item names (if any), and any other information that is relevant to your submission.

Also, be sure to properly select the ticket category from the drop-down menu under “Select Category"

If this is regarding a billing issue, please include the following:

• User ID
• Transaction ID
• Method of Payment
• Date & Time of Purchase

Once you have logged into your account, please select the “SUPPORT” tab on the navigation bar located at the top of the screen. There you will see the Support Help Center where you can select the “Open Tickets” or " Closed Tickets". Once the option has been selected, you will see the status of your tickets.

Yes, when you select the option to create a new ticket, there will be a small link below the message box that reads “Add Attachemnt(s)”. Selecting this link will allow you to browse your computer for any files that you might want to upload. You can also select “Add Attachment(s)” again to bring up the ability to upload multiple files. Please be aware that you may only send 3 files per message and that the max file size is 1 MB.

 We now offer 85 new payment options for you to purchase Crowns and Premiums with. For more details on which options are available for your country, please visit our Marketplace. After selecting a Crowns or Premium package, you will see a number of payment options determined by the country you are logging in from. If the country flag displayed is not the country you are logging in from, you can click on the icon located in the upper-right hand corner to select the correct country. If you do not see your preferred payment option, you can view additional ones by clicking "See all options" on the right side. Once you have found your desired payment option, you can select it by clicking on that payment option’s icon. After you have made your selection, a window will pop-up prompting you to enter the information required to complete your purchase.

If your payment has been declined and/or you feel that there may be an error please contact Ultimate Pay. You can fill out a customer support ticket with Ultimate Pay under the " Ask a Question" tab.

Please submit a Support Ticket regarding this issue, and our support department will be glad to assist you.

Please submit a Support Ticket regarding this issue.

If you cancel a package's auto-renewal before 30 days has expired, your package will still take effect for the full 30-day duration, but be aware that if you purchase a new package, it will REPLACE your old one. Please note that Monthly Premium Packages are non-refundable, even if canceled before the 30 days has ended.

If a customer or bank disputes a payment for an Atlus Online account or service and that payment is ultimately refunded to the cardholder, access to your Atlus Online account will temporarily be disabled.

An account with a chargeback will be registered as a negative balance by Atlus Online, and the account (or in some cases, specific characters) will be unavailable until any and all outstanding balances have been repaid to Atlus Online.
 

These funds can only be paid using a United States money order, in the full and exact amount of the disputed funds. Please make this money order payable to "Index Digital Media, Inc" and clearly list your account name on it.

Money orders should be mailed to:

Atlus USA
Attn: Atlus Online Chargeback Department
6400 Oak Canyon Dr Suite 100

Irvine CA 92618

When repaying a chargeback, we strongly suggest using a mail tracking service to ensure your payment reaches Atlus Online safely. We are not able to assist with lost mail. When the payment has been received and processed, the account suspension will be lifted.

Be aware that multiple payment disputes will be considered a breach of Atlus Online's Terms of Service and may result in permanent account termination.
 

Please contact us by please contact us by logging in to the Atlus Online Portal and filing a Customer Support Ticket, and we will respond to your inquiry within 2 to 3 business days. ( Business days are defined as Monday - Friday 9 am to 5 pm PST )

All sales are final. We do not offer refunds for any items or services purchased from Atlus Online. (Please refer to the Atlus Online Terms of Service for more information.)

We take fraud and identity theft very seriously. Please contact us immediately at fraud@atlusonline.com and provide us with as much information as you can

Yes, an Atlus Online account will grant access to Neo Steam, Pandora Saga as well as future games

Log into Atlus Online, select “Account” and input additional details such as Forum Name, First Name, and Last Name etc. This information is required to play all Atlus Online games.

After successfully entering in a Promo Code, log into the game, and check your Warehouse to retrieve the item(s).

Monthly Premium Packages provide all characters on your account with a variety of boosts for 30 days. These boosts will take effect once payment has been verified, and you will be notified of your Premium Package’s status each time you log in to the game world.

If you are logged in to Neo Steam: The Shattered Continent at the time of purchase, you will need to log out for the bonuses to take effect. For your convenience, at the end of 30 days, Premium Packages will automatically be renewed, and your account will be billed again.

When you log in to Neo Steam: The Shattered Continent, you will receive a message in your chat box informing you of your package status and expiration date.

For clarification, if you cancel your Premium Package's auto-renewal, you will still receive the benefits of the package for the remainder of the 30-day duration. If you feel that an error has occurred concerning your Premium Package or any other purchase, please submit a Customer Support Ticket, and we will respond to your inquiry within 2 to 3 business days.

To change to a different Monthly Premium Package, you will first need to cancel the auto-renewal on your current one. Please submit a Customer Support Ticket stating the following:

Account Name:

Date of Premium Package Purchase (This information can be found in your "Payment History" on the Marketplace)

Reason for cancellation.

 
If you cancel a package's auto-renewal before 30 days has expired, your package will still take effect for the full 30-day duration. However, please be aware that if you purchase a new package, it will REPLACE your old one.

*Please note that Monthly Premium Packages are non-refundable, even if canceled before the 30 days has ended

No, please be aware that if you purchase a new package, it will REPLACE your old one.

If you cancel a package's auto-renewal before 30 days has expired, your package will still take effect for the full 30-day duration. However, please be aware that if you purchase a new package, it will REPLACE your old one.

*Please note that Monthly Premium Packages are non-refundable, even if canceled before the 30 days has ended

Every month we will offer a different “bonus item” upon purchase of a Gold Premium Package. The item will change on a monthly basis and will only apply to transactions made in that calendar month. Items cannot be traded for a previous month’s item. Please visit Specials to view the current month’s item.

Due to license restrictions and some recently clarification we have received, it is necessary for us to update everyone on the exact countries that will be unable to connect to our version of Neo Steam. We have no control over this and cannot lift IP blocks for these countries.

These are the countries that will not be able to connect to "Neo Steam: The Shattered Continent":

China
Taiwan

All countries within the European Union:

The European Union is composed of 27 independent sovereign states which are known as member states: Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

These are the websites for Neo Steam for the different areas listed above:

Taiwan

European Union